- Chapter 14 discusses the
concept and evolution of human performance improvement. Several sections
of chapter 14 present a variety of non-instructional solutions to
performance problems. Identify a performance problem in your area of work
and identify non-instructional solutions that may help solve the problem.
When I was teaching in a High School, one of the biggest problems we had
that hurt the students’ performance were tardiness. The school had a “Tardy
System” in place, but it was not well enforced (by administration), so many
students were not really concerned with being on time. As all teachers know,
this can seriously disrupt the learning environment! I am going to be creative
and say that I believe a “compensation/reward” system would work! I’ll explain:
To tie this in with my lesson, we could do a bell-ringer each day discussing
money from a specific time/culture. I could have print outs of this money that
I hand out to everyone who is on time. While doing the bell-ringer (which will
be graded) those who received the money will write the culture/era description
on the back. Anyone, at the end of the grading period (ie: 6 wks/9 wks etc),
who has collected all the money AND has the description on the back can “buy”
rewards.. These options would be: a dropped homework grade pass, a pass to drop
20% of the questions off any multiple choice test/quiz (they choose which
questions), Pizza Pass (At the end of each semester each student with one pass
gets to enjoy Pizza on me)…etc. Not only does this promote punctuality, but
also responsibility because the students have to keep up with these passes and
money. I would possibly have smaller prizes for those who had ¾ of the daily
money print outs. This way one tardy does not 100% ruin the reward. J
- Chapter 15 presents Electronic performance
support systems. Define performance support systems and explain how a
performance support system might (or might not) help solve the problem you
identified above.
The administration has just started trying to take the reins on
this matter, and has bought an electronic ID card reader for the tardy offices.
The school I worked at has appx 3000 students, so monitoring tardies was not a
priority. The electronic card reader automatically prints out a tardy pass
(take a ton less time than hand-writing passes for all students), and alerts
the student how many tardies they have. If they receive 3 tardies in one
grading period, they get a 30m detention.. As their tardy count increases so do
their consequences. This really does not help, because the kids know how many
times they can be tardy- and monitor it at the tardy stations. This just tends
to make the student a little cocky as they walk in- knowing they received NO
punishment the first 3 times. I, personally, think this type of electronic
performance support system was a waste of money. Besides, teachers still had to
monitor the stations during part of their conference period (which was legal because my school was block scheduled
giving each teacher a 1.5 hr conference/planning period).
- Chapter 16 explains knowledge
management: the way we manage information, share that information, and use
it to solve organization problems. Organizations, such as schools,
accumulate a great deal information/data, which must be organized in a way
that we can make sense of it in order to use for making decisions. What
knowledge would help solve the problem you identified above and how would
that knowledge need to be collected and managed to help facilitate problem
solving?
I have found that knowing a lot about truancy helped me explain
the importance of being in class, on time, to the kids. In my school, if
students miss 20m of class, they are counted absent. I adhere to that STRICTLY.
So much that I set a timer for 20m, and anyone who comes in after it goes off
is counted absent. A production is not made, but the extreme tardy is
documented. I have a law enforcement officer come speak to the kids within the
first couple of weeks and explain what truancy is and how it can hurt you with
future goals/graduation. If I were to implement the bell-ringers and currency
for the students on time, I would need to organize lesson plans and
print/cut/laminate the money to hand out.
- Chapter 17 describes types of
informal learning. What informal learning experiences have you
participated in at your organization? Could those informal learning
experiences be shared with others? Could the knowledge gained in those
settings be codified and managed? And should it be managed or should the
informal experiences be replicated or broadened to include others?
Informal Learning happens EVERYWHERE. I love to take something
away from every interaction I have. As long as you talk to people, co-workers
or learners or a guy at the bus stop, you will learn something. I have spoken
with people in a checkout line at the grocery store about their children (convo
starts with how cute they are- and leads to the parent saying “if you only knew”).
Even these conversations reveal something I either didn’t know period, or
forgot I knew. When you learn something the only “right” or “natural” thing to
do should be to share the info. I think too many educators have gotten tied up
trying to “one-up” each other, that the concept of sharing has been forgotten! I
am always offering advice or info, whether someone asks or not. Some people might
say this is rude, but I’ve never gotten a complaint!